CUSTOMER SERVICE
Our products are our passion! We are always at your side with full commitment and dedication – whether you have a question or a special request, write to us at info@sign-of-mine.de! We are here for you – with pleasure!
FREQUENTLY ASKED QUESTIONS
Stitched Labels from SIGN of MINE are self-adhesive, embroidered patches that adhere to any smooth, solid surface. Yes, you could also call them stickers or labels. Patches isn't quite right, as they're usually sewn or ironed on. Badges are usually referred to as badges, pins, or plaques.
Our labels have a strong adhesive backing, protected by a film until applied. The patches can be sewn onto the edge to aid adhesion on fabric and soft materials that are subject to a lot of movement and bending. We do not recommend applying Stitched Labels by SIGN of MINE to fabrics such as jersey, thin cotton, silk, etc. However, they can be applied to sturdy smooth leather (e.g., suitcases, bags, jackets), jeans, or sturdy plastic.
Most Stitched Labels by SIGN of MINE are available in several colors or color combinations. All available colors/combinations can be clicked on for each product. No other colors are currently available. However, SIGN of MINE is constantly expanding its color and product range. So, it's worth checking out our e-shop from time to time. And of course, custom-made (almost) anything is possible. See http://business.sign-of-mine.de/ or contact us by email: business@sign-of-mine.de
Stitched Labels by SIGN of MINE are equipped with a high-quality, strong adhesive designed for permanent adhesion to solid, smooth surfaces. They are not intended to be removed and cannot be reused.
Stitched Labels by SIGN of MINE are embroidered with very high-quality yarns and are therefore splash-proof. The adhesive is not water-soluble. As tests with Stitched Labels on skis, helmets, and bicycles have shown, even heavy rain showers cannot harm the Stitched Label.
The best thing to do is to use warm water, hand soap, and a sponge to dab the label.
SIGN of MINE's stitched labels adhere permanently to all solid, smooth, clean, and dry surfaces. These include cell phones, laptops, and tablets; suitcases, trolleys, and bags; notebooks, folders, and passport covers; helmets, scooters, skis, doors, walls, car interiors, and more.
In general, the following materials are suitable for sticking labels etc.: metal, leather, painted wood, glass, ceramics and all solid, smooth plastics.
Before applying the sticker, make sure the surface is clean and free of grease. And, of course, don't touch the adhesive surface with your fingers after removing the protective film.
After applying the stitched label, please press firmly for several seconds and, if necessary, weigh it down with a heavy object (e.g., a book). The final adhesion will be achieved after 48 hours.
No. Small irregularities in the embroidery and tiny threads are not defects, but rather signs of craftsmanship. They do not affect the functionality of the stitched labels.
We ask you to inform us of the reason for your return or exchange informally (by email to info@sign-of-mine.de). Personalized and discounted goods are excluded from the right of return and exchange. However, the right of return only applies to unused, flawless items. The protective film must remain on labels. If you have already paid for the product, you will receive a refund. If you wish to exchange an item, we will send you the desired item as soon as we receive the item to be exchanged. The items must be returned to SIGN of MINE in a single shipment. Further information on the right of return can be found in our Terms and Conditions.